If you can wire a plug, you can move it. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. Preparing for Landline changeover to fibre. Broadband. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. But I have no Virgin Media Wall socket in my house. - 5250024• Connect the ends of the 1. Account - Mobile. on 27-10-2022 09:24. Turn on and start the Hub. I wanted to check with people on here before trying to get an engineer in, just. Plug the power supply into a mains socket. 0a output. Going to get them to move the V+ box as well by extending the cable. The cable comes in to the house and connects to a small metal junction called a TV/Data Isolator (one cable in (labelled "IN"), one cable out (labelled "TV/DATA")). Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Plug into the Virgin Media wall socket. My VM Router is is my office adjacent to hall. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. Telephone Broadband and Fibre Optic Engineers Ex BT, Wi-Fi Broadband, 50% CHEAPER, Openreach, Sky, Fibre Optic, Virgin Media services, Call: 0800 860 6767, installs & repairs, extension socket installation and broadband repairs, all service providers, slow internet faults fixed, noisy phone line repairs, London network engineers, broadband, WIFI. Raised Rounded Profile. How can I upgrade the wall socket, cables and even the splitter I have connected to the tivo box and the modem. Make sure to take our kit with you when you move. You can just disconnect the flylead from the isolator tho as it has a barrel on it. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). You should also be aware there is a £25 call out charge for the engineer to move the socket. Kind Regards,. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Use this splitter inside to split the connection instead of the one you bought. VM will usually only supply a Quickstart to a property that had VM previously. I'm a Very Insightful Person, I'm here to share knowledge. g. Your telephone service from any of the UK Service Providers, other than Virgin. I really want to sign up now before I move into. Connect the black-banded end of the isolator cable to the socket of your Hitron. Virgin Media Wall Sockets: Do You Need One? The answer is yes unless your service comes from another connecting point in your building, or from an outdoor. . We can certainly get a move of the. No internet, unfortunately. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. 1) The home phone switchover to 21CV service. A Ti-Vo was installed in one of the upstairs bedrooms. Then another 5 metre along another living room wall. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. u just run a long cable from the box inside to whatever room u want. Koda. QuickStart, set up and connections. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. KIDDERMINSTER. Hello, This morning I received an email from Virgin Media informing me of the upcoming home phone switchover to fibre in June. Any extension that you create after the main socket is your responsibility. The Openreach sockets do not work for Virgin Media. The one thats on the bottom is the one you need for Virgin. The wi-fi performance of VM's hub's, however, is generally rated as poor on here no matter where it is located. Surrey. So you can either unscrew this one & push on the connector provided in the Quick Start pack. This includes: The Stream box. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. The OUT terminal from the Technetix isolator has a terminator cap on it. We would like to show you a description here but the site won’t allow us. Networking and WiFi. VM BB TV Landline. This video will show you how to install a Virgin Media extension cable. You need something called a barrel to connect the two. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. Book your move Once you know you can use our services at your new address, get in touch to book your move. Like the TV cable we have too. Ensure it has clicked into place. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. I asked the person on the phone multiple times if she was sure, and she. We would like to show you a description here but the site won’t allow us. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). Switching from Virgin? If you're switching from Virgin. I would try taking the white cable out and put it in socket where you have the red cable, just to see if the green light comes on or not as we at least know that socket is working. 2 weeks ago - last edited 2 weeks ago. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Account - Cable. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Last edited: 21 Jul 2010. The answer is yes. Save £105. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. @adelphiaUK wrote:. 2. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). the other Virgin Media boosters will connect to this one. A network adapter – you’ll need this for every computer you want to connect. Virgin Media Movers Team. cable from wall. The company was formed in June 2021 as a 50:50 joint venture between Liberty Global and Telefónica through the merger of their respective Virgin Media and O2 UK businesses. Account - Mobile. As the Hub starts up, it'll need to connect to the Virgin. If you’re having problems with our broadband connection, visit our improve WiFi connection page. Your service provider is. . Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. You may need to use the. The main handset that you have would need to be plugged into the hub and any other handset could be plugged into an extension, you wouldn't need another adaptor to do this. The PC had no signal. Thank you for your post. 01-02-2023 10:59 - edited 01-02-2023 11:00. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. There is nothing about a Virgin phone line that makes it impossible. Browse Virgin Media Virgin Media Community. we’ve just moved in to our new house. My Virgin Media App. Make sure to take our kit with you when you move. I just got Virgin Media kit and read all information carefully and checked - 5200805I am just upgrading to gig1 and I would really like a whole refresh of my old coaxial wall cables and especially the wall socket that has been in my house for almost 20 years. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. • Find that cable at who blue gang on the end and plug it to the socket for the Hub. Got my virgin media self install kit but I don't have a virgin socket. Turn on and start the Box. The wall socket is - 5109379A second telephone is plugged into a wall socket downstairs with the Virgin number. Aug 16, 2014. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. #1. Now none of my internal phone sockets. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. Yes, Virgin Media will send out pre-paid packaging so that you can return your router and set-top box – don't forget to include all the extras like WiFi pods and boosters (if you have them), the remote control and even power cables. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. ) 1. (knowledge is power) Sun 05-Jan-14 12:53:34. But this is provided you already have an undamaged Virgin Media socket. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall. Best to wait for a VM staff member to get to your post in 2 or 3 days time. Your number will transfer to the Virgin socket. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. So if you are serviced by Virgin Media or another provider, one option is to switch providers from Virgin Media to another provider or visa versa. You may need to use the. Hi there I moved house with my family and we wanted to move to Virgin Media. It is one of the largest. 1. Location. We appreciate you reaching out to us for this query. Once you have the adapter, you can use it to plug your phone into your hub. Tudor. 0 Kudos. Follow the instructions on screen to finish your setup. Pay £75-£99 for Virgin Media to do it. I am not currently a virgin media customer. All you need is a set of Powerline adaptors. Switching broadband provider is as easy as 1, 2, 3…. Plug the cables into the Hub. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of the. We all know and love the internet and TV services that can enter our homes through entry points. Options. All forum topics. Schneider Electric Lisse Deco 1-Gang Duplex Multimedia Socket Polished Chrome with White Inserts (715FF) compare. • Take the red-banded end of the isolator cable and push it. Back a step. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Step 3: Plug in your Virgin Media Hub on the go-live date. The cable is a shotgun cable, with a coaxial cable glued to another cable. I have just received a text message saying that my landline will be switched over in August and asking whether I need an engineer. Ideally though, for a single wi-fi router, you want the router in a central location relative to the rooms you want covered by its wi-fi signal and with minimal obstructions between the router and wi-fi users. on 04-12-2022 14:39. Hi, Currently, we have our Virgin Media wall socket in the hallway which doesn’t work as we have a TiVo box. No doubt I'll be corrected if wrong, but I think it's about a fiver extra for "multi-room". 3. Virgin Media Extension Cable. Ultrafast Broadband. From April 2023 that will change, Ofcom said today. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. For Virgin, my WF100 runs from the Virgin termination box at ground level on the outside of the house, up to the eves above the first floor, about 30ft around the loft rafters and then 10ft down to the F-socket in our bedroom/office, plus another couple of feet from that socket to the cable modem - all done with screw-on connectors - and we are. Account - Mobile. No knowing the layout of you home doing this might be less obvious than the thick VM cable. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. The box does however have a hole in the bottom, through which i could see some. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Push the red label end of the white cable, into the wall socket. The distance is approximately 12 metres. This is the point where Openreach's responsibility for the line. 1. on 12-01-2023 11:15. Virgin Media Community. Simplistic way will be running cable round the top of the skirting mate. Solved: Hi - I need the Broadband wall socket and telephone socket moved. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. To get the cable removed or reburied, I'll need to get. I don't work for Virgin Media. Hi Swifty-one, welcome back to the community. You can test they’re secure by checking they don. OR. Click & Collect. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment. Check your DMs btw. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Which was great as that is in a better location than my master Socket was. Pop the power cable into a nearby plug socket, and turn it on. Choose your package. What needs to be done is for the new Virgin Media CV21 connection. 1. The existing cables will be screw-on (11 mm spanner or pliers required). Hello sophieboulter1. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Just push to fit Firmly push the end of the cables into the sockets. VM is doing this area-by-area. Answer. Next, connect the power cable. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. 8 March 2011 at 8:29AM. I have tried to get all 4 set up and can't make them work. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. I checked the website and was -. 8 March 2011 at 8:29AM. You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. 5m. VM will move the socket for £25, probably cheaper than an electrician. Posted in QuickStart, set up and connections. My question is, will the old socket still be live? Or will it just be re-moved to the new place? Id like to have 2 sockets live in the room if possible incase I want to move the TV again. Sometimes there is no wall box, just a trailing cable. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Business, Economics, and Finance. 0 once you have your QuickStart box. Stay safe online. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. SSL coax is extremely versatile and can be used in several applications. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Thank you. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. cheshire_man. Crypto Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. into the Virgin Media socket on your wall. Phone line - 5 mins. 24-03-2021 05:06 PM. We’ll take a few details from you (like your new address) and. On the day of activation, connect your new router to the master phone socket. This seemed to be standard procedure for any phone fault reported. CryptoCall Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Unfortunately Forum Staff are unable to process new deals. How about using a 10m RJ11 to RJ11 telephone cable. Connect a pair into pins A & B. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Answered!So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Installing and configuring your kitRe: Moving broadband socket. Hi I have the same query, I need an engineer to move our 2 virgin media entry points please - 5109379 - 2. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. On the day of activation, connect your new router to the master phone socket. 24-03-2021 05:06 PM. OR. If it doesn't work then you can call the pre-installs team on 0800 052 1734. Or a VM person will sort it for you when they get here in a day ot two. You’ll need to return your Virgin Media Hub. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONPSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Turn on and start the Box. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. Location. To work, your wireless router needs to be placed within reach of: A power socket. It’s a leasehold converted flat in the loft flat (I. You should call 150 from a Virgin landline or mobile, or 0345. Summary of Contents for Virgin Media Virgin TV V6. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Last edited: 21 Jul 2010. Around 50 per cent of UK homes are passed by Virgin’s cable network and the online service will tell you what services are available at your new address. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. So simple, the Virgin connectors are crimped to the cable so it took no time at all. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Forum; Apps. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. TV box - 15 mins. #12. We are about to move into a property which we are renovating, including a complete rewire. Use the Virgin TV Go app or website on up to 5 of your devices to manage your telly and keep up with your shows, when you’re in another room or out and about. The second two black cables are from a satellite dish, used by. SpeedNeighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago; Access denied on router in Networking and WiFi 3 hours ago; Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoPlugging your virgin media router into an extension lead is fine. This will not affect your broadband connection. We appreciate you reaching out to us on here. That is the way I want it to stay. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. This means that the broadband router can be installed at either location and both will need ADSL filters. To double check, as we know the red cable is working, try putting that into the other sockets to see if the lights come on. Virgin Mobile. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. Powerlines use your home's electrical wiring to connect devices. Hi, I've been trying and failing to book an engineer to come out and move the master socket from my living room and into my office at home. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. See the section. I have plugged in my virgin media hub 3 into this connection but just get a green flashing light. For more information please visit:If it does come on, it would probably mean the right and other sockets are faulty, if it doesn't then a cable or issue elsewhere. Kind regards, Ilyas. No, you can keep using the same phone you’ve always used. I. OR. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. • Plug the TV Box into a nearby mains socket. A single cable modem can also be added to the same wiring backbone in your house. I was told when purchasing the broadband package that fi. 0 or Hub 3. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 7 Feb 2011. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. . You’ll see an amber light on the front of the TV Box. As @newapollo has advised we can certainly assist with getting this socket moved for a £25 call out charge. The Gamer Lounge. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. To make calls, you'll need to connect the cable from your phone into the TEL1 socket on the back of your Virgin Media hub. . nothing to do with the outside boxs. Re: Moving virgin media wall socket. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. Answered! Go to Answer. The out cable goes to another small metal junction called a 2-way splitter (one "IN" and 2 x outputs - one of which goes to the V+ box, the second to the broadband modem). Very Insightful Person. Teki, Mar 28, 2020. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. 0 Kudos. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. Virgin Media. The house is a new build, there's no lead in the paint, no aquarium or anything like that. ahhh the rubbish that is CS - you could try this. WPA3 encryption) and a 2. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. I'm very sorry for any issues you've had in speaking with the team. We appreciate you reaching out to us for this query. First, check that your device is running the latest software as this might be causing the issue. The stairs are not adjacent to any external wall in the house and I am certain that Virgin Media would not move all my equipment and lift up carpets, floorboards etc to install cable underneath the floorboards. No confirmation received so just rang now and there is no record of the appointment. . I can only find the TV socket. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. What type of cable does Virgin Media use? SSL Coax. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. 95. I would need a technician to sort that out, please As for getting connected to VM home/my VM, I cannot connect to any VM page, only to this forum, I have. If you need a new wall socket, the engineer will install this for you during the appointment. Always assuming the cable will reach to the BT junction box of course. I would like to arrange for someone to come and look at it and if. Plus, again optionally, a cable will be run to a phone socket for the phone service. Firstly a 6 metre run along the living room wall. Crazy! They must be made of money. 1) Disconnect the master socket from the 2 wire exchange line, take care to retain all internal extension cables. 4. It needs a VM technician to do the work - only they have the correct approved cables and ability to check the power levels etc. on 17-03-2023 15:45. In any case your contract prohibits you moving it yourself. Home Phone. How do I get a virgin wall socket? You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall. That wire will be fine - depending on the phone you are connection you may need pins 2 & 5 or if ring is required 2, 3 & 5. Virgin Media;. The top “capped” one is marked FM & has been disused since cable went digital. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). Vonage 2nd line. I received the adapter in the post today, it seems a lot of work to reroot either, the phone cables or the VM router. All our services will be set up so, once you’re in your. Buy move who red label end of the white cable into the wall socket. I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones. Location. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. If speeds aren’t as good as they could be, try your Pod in different places. Would. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. correctly to the Virgin Media wall socket, please follow these instructions to get set up. If the externals are not there this needs to be reported, as a separate set of contractors will need to be bought in to re-establish the connection to the street cabinet. You arnt getting any Internet to the switch. Virgin Media Price Guides. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Buy the appropriate extension cable. Quite often though, VM does do switchovers for individual customers as an alternative to fixing a fault on a traditional landline connection (though availability to do this may vary by area). 01/09/14 - 13:14 #2. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. Get virgin engineer to move the wall socket. the street is enabled for the service. . You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. The steps that the Virgin. Lets us know how the appointment goes.